FAQ: Spinbox - A DIY Portable Turntable Kit
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Does Spinbox offer replacement needles?

We will offer replacement needles for sale in the future. The price will be announced soon.

Last updated: July 23, 2017 20:21

Does Spinbox offer replacement cartridges? What is the cartridge made of?

Spinbox uses a ceramic cartridge. It is connected to the core module so we can not offer a replacement separately.

Last updated: July 23, 2017 20:21

What is the warranty policy?

Spinbox is a DIY product and assembly through user manual is required.

Spinbox does not contain maintenance services or warranties. However, all Spinbox kits come with a conditional 7-day full-return: undamaged, unassembled, and with inventory intact.

We are happy to help you with any questions you have after you open your Spinbox, such as broken parts and / or assembly problems.

Please feel free to contact us after you receive your Spinbox at service@spinbox.cc

We will make sure you are on the way to the vinyl world with ease!

Last updated: July 23, 2017 20:21

Can Spinbox have anti-skate or needle pressure adjustment?

For the default setting of the core module, there are no anti-skate and needle pressure features.

Last updated: July 23, 2017 20:21

Can you include a sample record, for those that don’t have records on hand, to test once they have assembled the kit?

Thanks for recommending, we'll consider this idea seriously.

Last updated: July 23, 2017 20:21

I love the cat! Can you add a puppy in the future?

We’re glad you love Mr. Smoothy, our little cat that increases pressure on the stylus to assist with scratching and poor vinyl conditions. Thank you for your idea, we’ll also seriously consider the idea of adding a puppy version.

Last updated: July 23, 2017 20:21

Is the core module made of plastic?

Yes, it is.

Last updated: July 23, 2017 20:21

Can I play MP3s on Spinbox?

Yes, you can. Just connect your own device like an iPhone or laptop via 3.5mm mini jack cable to “Line-in” on Spinbox. You’re ready to go!

Last updated: July 23, 2017 20:21

What kind of adapter I can use?

Because all USB supplies 5V electricity, any kind of USB charger is compatible with Spinbox.

Last updated: July 23, 2017 20:21

Does Spinbox work with DVS system?

Yes. You need a 3.5mm minijack to RCA cable to connect Spinbox to your DVS Sound interface. You also need a control vinyl.

Last updated: July 23, 2017 20:21

Can you also use Spinbox to make MP3s from a vinyl album?

Yes, it’s possible, however to be clear, Spinbox doesn't have a digital output. However, while many turntables are phono out (which require a phono preamp to convert), Spinbox is line level out and that makes it easier to digitise the audio.

You can convert analog sound to digital using line level out in various ways.

We recommend reading this helpful article from B&H that explains how: https://www.bhphotovideo.com/explora/audio/tips-and-solutions/how-record-vinyl-records-computer

Last updated: July 23, 2017 20:21

Can I mod the power source to work off a LiPo battery?

We recommend that you use the normal USB power bank, as Spinbox runs off 5V USB power.

Last updated: July 27, 2017 11:49

What currency do we use?

Everything you see in this project is in US$.

Last updated: July 29, 2017 10:32

Is Spinbox belt driven?

Yes, it is.

Last updated: August 02, 2017 07:03

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://spinbox.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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